FAQ

We use Shopify Payments, one of the world’s leading payment processors, ensuring all your data is fully secure.

Free shipping is not available in all countries. It only applies to selected destinations and for orders over €100. Eligible countries and the corresponding carriers are listed below.

• France: via Chronopost and Mondial Relay
• Monaco: via Chronopost and Mondial Relay
• Belgium: via Chronopost and Mondial Relay
• Luxembourg: via Chronopost and Mondial Relay
• Italy: via Chronopost and Mondial Relay
• Spain: via Chronopost and Mondial Relay
• Portugal: via Mondial Relay
• Germany: via Chronopost
• Netherlands: via Chronopost and Mondial Relay

Processing times vary depending on the item.

Personalized pieces are handcrafted and may take 24 hours to 7 business days to produce.

Non-personalized items are typically processed within 1 to 3 business days.

Once ready, your order is shipped using your chosen delivery method.

Our journals are currently made with faux leather covers.

Faux leather offers the appearance and feel of leather while being a durable and easy-to-maintain alternative. The models currently available in our store are not made from genuine leather.

The material of each product is specified on its product page, particularly in the “Details & Composition” section.

If you have any questions regarding the materials used before placing an order, our team will be happy to assist you.

Nos journaux sont actuellement réalisés avec des couvertures en similicuir (également appelé cuir synthétique ou faux cuir selon les pays).

Le similicuir offre l'apparence et le toucher du cuir tout en étant une alternative durable et facile d'entretien. Les modèles actuellement proposés sur notre boutique ne sont pas réalisés en cuir véritable.

La matière de chaque produit est indiquée dans sa fiche descriptive, notamment dans la section « Détails et composition ».

Si vous avez la moindre question concernant les matériaux utilisés avant de passer commande, notre équipe reste à votre disposition pour vous renseigner.

If you choose delivery to a pick-up point, please select your collection point after checkout so your order can be shipped.

Make sure the postal code provided matches the address of your selected pick-up location.

Once your order has been shipped, you will receive a confirmation email including a tracking number. You can use this number to follow your package in real time on the carrier’s website.

If you do not receive this email or have any questions, feel free to contact us at: kayaarchives@gmail.com💌

Please first check whether our emails have landed in your spam folder.

If not, or if you haven’t received anything, feel free to contact us at kayaarchives@gmail.com so we can update your details.

Your order number is included in the confirmation email sent after your purchase.

You can also find it in the shipping confirmation email once your order has been dispatched.

Please contact us as soon as possible after placing your order.

If production has not yet begun, we may be able to accommodate your request for changes, as long as the selected option is at the same price.

However, once production is underway, it is no longer possible to modify your selections, particularly for handmade personalized items.

Orders can only be cancelled if production has not yet begun.

As most items are handmade and/or personalized, once production is underway, cancellation is no longer possible.

However, for non-personalized, ready-to-ship items, cancellations remain possible as long as the order has not yet been dispatched.

If you have any questions or an urgent request, please contact us as soon as possible after your purchase at: kayaarchives@gmail.com💌

If your package is not collected within the allotted time and is returned to us, no refund will be issued, particularly for personalized items.

However, a reshipment may be arranged at the customer’s expense.

Please check with people around you or your pick-up point. If you cannot locate your package, contact us as soon as possible with your order number at: kayaarchives@gmail.com. We will initiate an investigation with the carrier to clarify the situation and offer a suitable solution.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.

Kindly include photos of the item along with your order number so we can handle your request promptly.

All orders are recorded during preparation, and we will open an investigation if necessary to assess the situation and provide a quick resolution.

Following review, we will offer an appropriate solution (exchange, refund, or replacement).

Important : As each piece is handcrafted, slight variations or irregularities may occur. These reflect the unique character of our creations and are not considered defects.

If an item seems to be missing from your order, please contact us within 48 hours of delivery.

Please include your order number and a photo of the package and its contents at the time of opening.

All orders are recorded during preparation, and we will initiate an investigation to review the situation and provide a quick resolution.